What is the purpose of ensuring exit row passengers are capable and willing to operate the exit?

• A. To assign them to a different seat
• B. To ensure they can assist and operate the exit if needed
• C. To evaluate their seating comfort
• D. To require them to sign waivers

Answer: (B)

Exit row seating is reserved for passengers who can actively participate in an emergency. In a real evacuation, every second counts, and trained crew rely on capable passengers to open the door, operate the exit mechanism, and help others move to safety. If someone isn’t physically able to operate the exit or is unwilling to assist, they could become a hindrance or delay the escape. The goal is to ensure those passengers can and will step up to perform the exit operation if needed.

That’s why the emphasis is on capability and willingness. This isn’t about seating comfort, waivers, or reassigning seats for other reasons—the key is guaranteeing a functional, smooth evacuation by those seated in the exit row.